Delivering Bad News
It's never easy delivering bad news. It can feel tempting to avoid, soften or skirt around the difficult message you need to deliver. In this video you will follow a simple three step process; schedule, speed, space that will help you narrow in on the key message, deliver with confidence and provide suitable opportunity for your customer or stakeholder to fully digest the information they are receiving.
Who's it for?
If your role requires you to deliver a difficult message to different audiences this video will help you build in structure to your message to avoid confusion, increase confidence and avoid misplaced sympathy.