Regain The Conversation
When you're faced with an angry, dominant customer or stakeholder it can feel impossible to get a word in, to get you and your message heard. The challenge here is that when someone is in that mode they don't seem able to listen or engage with a different voice. Our challenge is to move them from this transmit-only state to a place where they can communicate, listen and connect. But how? In this video you will explore a simple way of describing the different communicative states and discover what you can do to move someone from one state to another.
Who's it for?
This is a great video for anyone who finds themselves railroaded by angry customers or dominant stakeholders.