This session guides participants through the art of team problem-solving, focusing on defining problems without assumptions, brainstorming possible causes, devising experiments, and gathering results. The approach draws on the effectiveness of the scientific method and applies it directly to business challenges.

What we’ll cover:

• Creating clarity by defining problems with neutral, fact-based language that avoids jumping to conclusions.
• Exercising imagination by identifying multiple possible root causes.
• Focusing energy on the aspects we can control.
• Driving practical impact by testing solutions in a rigorous, systematic way.
• Learning from experience by tracking what works, what doesn’t, and capturing insights for future problem-solving.

Why is it important for people to learn this skill?

According to research published in the Harvard Business Review (December 2024, Esther Han), 85% of executives admit their organisations struggle to diagnose problems effectively, and 87% believe this results in significant costs — both to morale and the bottom line. This isn’t just a failure of doing; it’s a failure of thought.

This webinar will help leaders address the five hidden bottlenecks that routinely sabotage problem-solving efforts. Participants will learn how to slow down, sharpen their thinking, and ensure the right problems get solved in the right way

Who is this relevant for?

This session is designed for leaders responsible for tackling complex team or business challenges, managers seeking practical tools to improve decision-making, and teams aiming to build a culture of experimentation.

About the Subject Matter Expert

An experienced facilitator and trainer, Steven helps individuals and teams think more clearly about what truly matters. With over a decade of experience, he has worked with a range of organisations — including The School of Life and Philosophy at Work, empowering professionals to sharpen their thinking and make better decisions.