Why are some conversations so hard, and how can we get better at having them? In this 1-hour session, we’ll explore a simple tool to support you, examine common challenging scenarios (such as speaking upwards or handling emotional responses), and share practical strategies to plan, deliver, and navigate tough messages with greater confidence.

What we’ll cover:

• Understand why certain conversations feel difficult — including emotional, relational, and contextual factors.
• Learn a practical framework to plan and structure difficult conversations.
• Explore common challenging scenarios, such as speaking upwards, delivering sensitive messages, or anticipating emotional reactions.
• Build strategies to manage in-the-moment reactions — both your own and others.
• Increase confidence and clarity in approaching difficult conversations with intention and empathy.

Why is it important for people to learn this skill?

Difficult conversations are unavoidable in any role, and avoiding them often leads to bigger issues – misunderstandings, unresolved tension, and reduced trust. Learning how to approach these conversations calmly, clearly, and empathetically not only improves working relationships but also boosts personal confidence, clarity, and impact. It’s a skill that strengthens communication, leadership, and collaboration.

Who is this relevant for?

• Anyone who avoids or dreads difficult conversations.
• Managers and team leads who give feedback or handle conflict.
• Professionals working cross-functionally or with senior stakeholders.
• Anyone delivering sensitive messages (e.g., performance, wellbeing, or change).
• Colleagues wanting to build confidence in communicating under pressure.

About the Subject Matter Expert

Susie is a dynamic Learning & Development specialist with 17 years’ experience designing and delivering impactful training. From prisons to the Big Four and fast-growth startups, she creates bespoke solutions that drive real change. Her work spans capability expertise, custom training, executive coaching, ghost-designing for large L&D teams and it is always tailored to client needs.