Working across cultures requires more than awareness. It requires the ability to recognise, understand and adapt to different ways of communicating, collaborating and making decisions.

This session explores key cultural dimensions that influence workplace behaviours, expectations and working styles. Through practical examples and discussion, participants will develop greater self-awareness, strengthen cross-cultural collaboration and learn strategies to build trust, reduce misunderstandings and work more effectively with colleagues and clients from diverse backgrounds.

It will also encourage participants to embrace cultural differences as a source of insight, innovation and stronger performance.

What we’ll cover:

• How cultural differences influence workplace behaviours and adapt your communication approach accordingly.
• Building trust by valuing diverse perspectives and fostering effective collaboration across cultures.
• Managing expectations by aligning ways of working to improve coordination and reduce misunderstandings.

Why is it important for people to learn this skill?

Developing a global mindset is an essential skill in today’s workplace. As we work with colleagues and clients from different cultures, we are also working with different perspectives, communication styles and ways of approaching work. Understanding these differences helps us adapt more effectively, build stronger relationships and avoid unnecessary misunderstandings.

Who is this relevant for?

Anyone who is curious and works with colleagues, clients or stakeholders from different countries, cultures or backgrounds. Individuals who wish to strengthen their communication, collaboration and effectiveness in diverse teams.

About the Subject Matter Expert

Leticia brings a genuinely global perspective to her work. Half Brazilian and half French, she has lived in five countries and speaks four languages.

With over 20 years’ experience designing and delivering training programmes for international organisations across the legal, technology, public and financial sectors, Leticia helps professionals communicate, collaborate and build stronger relationships across cultures. Her practical, research-informed workshops combine psychology, neuroscience and real-world business experience to help individuals and teams thrive in today’s diverse workplace.