It’s no surprise that many of us tend to face difficult conversations with fear and dread. When we need to give developmental feedback, address a challenging issue, or make a request for a change in behaviour, we may be concerned about potential negative consequences. Maybe we won’t be able to get across what we want to say. Maybe we’ll be met with an unpredictable, emotional response. Maybe we’ll wonder whether we’re doing more harm than good. This session will invite you to shift your mindset about your difficult conversations, and ‘see the perfection’ these opportunities may offer. You’ll have a chance to identify and try out new ways of thinking and acting in order to enter your next difficult conversations with curiosity, flexibility and all the perfection you can find!

What we’ll cover:

• How you can feel more at ease conducting difficult conversations.
• Ways to expand your behavioural flexibility in challenging situations.
• How to master your own mindset.
• Saying “Yes to the Mess” in your working environment.

Why is it important for people to learn this skill?

As leaders, managers, and colleagues, you are bound to face many challenging situations over the course of your career. How you handle these will have a huge impact on your success, satisfaction and influence within your working environment. Difficult conversations provide profound opportunities to learn, develop and grow. By embracing these challenges, we can transform ourselves and our relationships.

Who is this relevant for?

Leaders, managers, and everyone who struggles now and then to solve an issue which requires a challenging conversation with someone (or multiple people) in your organisation.

About the Subject Matter Expert

Jack Pinter runs Square One Partnership, which creates and delivers innovative learning initiatives designed to transform and revitalise the world of work through interactive, experiential learning. He designs and facilitates work for organisations in every sector and lectures in business schools across Europe. In all his work, Jack invites people to imagine, rehearse and enact different ways of being and behaving.

For inrehearsal, Jack has created multiple video series and webinars on topics including Difficult Conversations, Effective Feedback and Behavioural Flexibility. Jack draws a polymorphous career as a musician, storyteller, playwright, and composer, As a songwriter, Jack has created work for film, television and theatre. As a playwright, his work has been staged by The Orange Tree Theatre in London and most recently, his mock tribute to Capitalism, Captain Greedy’s Carnival, was premiered by The Actor’s Gang in Los Angeles. As a musician Jack has appeared with Marianne Faithfull, Tom Waits, Yoko Ono, Tim Robbins and Dave Brubeck, among many others.