A thought-provoking webinar on the importance of developing emotional intelligence when working with clients, both internal and external. We’ll explore practical strategies for recognising and managing emotions, understanding client behaviours and needs, and communicating effectively to build trust and foster collaboration. Discover how enhancing your emotional intelligence can improve client interactions and drive business success.

What we’ll cover:

• Understanding the specific application of emotional intelligence when working with clients
• Connecting trust and emotional intelligence to build trust-based client relationships
• Recognising and managing your own emotions
• Examining how emotions influence behaviours, become habitual, and how they can be changed
• Adapting communication strategies to effectively engage with different clients

Who is this relevant for?

Ideal for professionals in client-facing roles, including consultants, sales teams, account managers, and customer service representatives. It’s also highly relevant for managers and leaders who want to enhance their team’s client interaction skills.

About your host:

Lee brings extensive experience as a designer and facilitator, committed to enhancing team success and fostering strong client relationships. With an MSc in Business Psychology and multiple certifications in psychometric tools and L&D practices, she has a deep understanding of organisational dynamics. Lee is passionate about empowering individuals, teams, and businesses to achieve their full potential.

She has collaborated with prestigious organisations across a range of sectors, including professional services (legal, finance, IT), higher education and research, and healthcare.

Lee focuses on creating impactful learning experiences that seamlessly integrate theory and practical application. Her approach ensures that individuals and teams not only succeed but thrive in their professional environments.

Elevate your client relationships with Lee