Analysing The Problem

Low engagement with a new AI coaching platform provides a practical case study in how to analyse a problem before rushing to solve it. Rather than treating the 20% engagement figure as an invitation to throw solutions at the issue, the conversation begins by defining the observable problem and identifying possible causes. These include a lack of awareness, anxiety or stigma around using coaching, and doubts about the platform’s value. You will learn how to test those assumptions by gathering evidence and running small, low-risk experiments, from asking a cross-section of employees what they know to testing an email or asking leaders to model use of the platform. The aim is to discover which causes are genuinely influencing the outcome, learn from what does and does not work, and direct action towards the underlying issue.

Who’s It For?

Helpful for managers, project leads and people professionals tackling unclear workplace challenges. This video will help you move beyond guesswork, test possible causes and use focused experiments to find more sustainable solutions.