Respond Don’t React
An email or comment that triggers a strong feeling can make an immediate response seem necessary, even when it is unlikely to be the most useful one. This video explains the difference between reacting instinctively and responding after you have taken time to process what has been said. You will learn to step back, consider the other person’s perspective and use questions and curiosity to understand the situation more fully before offering your own ideas. The pressure to answer quickly or appear capable can cause you to miss what is actually being asked and produce a response to the wrong problem. By creating time to think, you can communicate with greater accuracy, balance and intention.
Who’s It For?
Suitable for anyone who communicates under pressure or sometimes regrets a quick reply. This video will help you slow down, seek understanding and choose a more considered response instead of reacting automatically.
In this video
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