Preparing For A Challenging Conversation

Good preparation starts before the first word is spoken. This video provides a practical routine for preparing your environment, body and mind for a challenging conversation. Consider whether you have a quiet, private and visually uncluttered space, and make sure your basic physical needs are met so that you can think and respond effectively. Learn how slow, low breathing can help you become more grounded and ready to connect with the other person. The video also encourages you to begin calmly, tune into the other person’s voice and establish their starting point rather than assuming they share your knowledge or agenda. By listening to understand, matching your agendas and carefully considering how you open and close the discussion, you can create a conversation that feels clearer, more balanced and more human. People may not remember every detail, but they are likely to remember the emotional impression you leave.

Who’s It For?

Suitable for anyone preparing to deliver sensitive, complex or potentially unwelcome information. It will help you create the right conditions, regulate your state and begin the conversation with greater focus and empathy.