Preparing For Phone Conversations

Choosing email can feel easier because it gives you time to organise, edit and perfect your message. However, relying on written communication can reduce your confidence in live conversations and limit opportunities for immediate clarification, adaptability and human connection. Through a practical coaching exchange, this video shows how to prepare for phone calls using strengths you already possess. You will learn how visualising a successful conversation can build confidence, and how bullet points, rehearsal and parallel planning can help you feel ready without scripting every moment. The video also recommends beginning slowly, tuning into the other person’s voice and finding their starting point before launching into your own agenda. By agreeing a shared direction and identifying what you would like the other person to think, feel or do differently, you can make phone conversations more purposeful, responsive and relational.

Who’s It For?

Especially useful for anyone who avoids phone calls, prefers email or feels underconfident when speaking to customers and colleagues live. It will help you prepare effectively while remaining flexible and responsive in the moment.