Building Empathy

Empathy it talked about a lot but what does it mean? In this video you will explore the difference between empathy and sympathy, and why empathy helps you connect and build relationships, you will discover how to use perceptual positions to step into your customer or stakeholders shoes and truly reflect on how they would be feeling in a difficult situation. This knowledge and understanding can help ground you in the conversation and unlock greater empathy.

Who's it for?

A good video for anyone looking to build empathy into their communication or customer service. A simple idea that will help anyone understand the difference between sympathy and empathy.

Preview Our Library

Get in touch for your own personal preview of our learning content. Simply fill in your details.
Start Your Free Preview :

What our clients say.

:
:
Finally, a learning design company that understands what learners are looking for; engaging, powerful, thought-provoking videos.
Pinda Dhillon
Director of L&D, Academies, Centrica
Short. Powerful. Practical. inrehearsal's content is a world away from what's out there at the moment.
Adam Lancaster
Global L&D Partner, Financial Times
inrehearsal are awesome to work with. We created something together that went beyond our original expectations.
Adam Goodsearles
Learning Partner, BT
They are bite-size, to the point, practical.
Olga Popovtseva
Global Learning Consultant, GSK
inrehearsal are top of the pile. Other providers are not really able to match the quality of their content.
Stephen Flurrie
Head of L&D, East of England Coop
inrehersal’s learning content is exactly what our employees are asking for.
Solveiga Karkauskaite
L&D Experience Manager, McCann
The inrehearsal materials have been a great addition to our portfolio of learning.
Mike Mair
Head of L&D, BARD Pharmaceutical
inrehearsal's contemporary approach fits well as we want to present learning opportunities that engage and resonate with our employees.
Vanessa Edmonds
HR Director, UK & RoW, Page Group
We’ve found tons of ways to incorporate inrehearsal videos into our learning offer and the topics, insight and relevance are always spot on!
Emily Allen
The People Team, Cooper Parry
If you want impactful, sharp and modern bite-sized content on a wide array of topics then inrehearsal is your solution.
Becki Sterling
Group L&D Manager, De La Rue
The inrehearsal videos have highly added value to our Content Curation project and everyone is loving it!
Carla Taveres
Global Digital Learning Manager, Page Group
:
:

Ready to get started?

:
Speak To Our Experts
:
Start Your Free Preview

Discover how to collaborate with inrehearsal to create your own content.

icon-play-outline