Empathy it talked about a lot but what does it mean? In this video you will explore the difference between empathy and sympathy, and why empathy helps you connect and build relationships, you will discover how to use perceptual positions to step into your customer or stakeholders shoes and truly reflect on how they would be feeling in a difficult situation. This knowledge and understanding can help ground you in the conversation and unlock greater empathy.
Who's it for?
A good video for anyone looking to build empathy into their communication or customer service. A simple idea that will help anyone understand the difference between sympathy and empathy.